Shipping

Shipping and return

The ordered goods will be shipped in Italy and in Europe by Express Carrier GLS.

SHIPPING COSTS
Shipping costs will be indicated in the shopping cart and in the moment of checkout.
Shipping to non-EU countries will include custom taxes that the client is charged for.
Below the rates divided by country and by weight range:

ITALy

For shipments to ITALY exceeding 100 kg, contact us beforehand for an estimate of shipping costs. E-Mail: store@zafferanodelre.it

EUROPE

For shipments with destination in one of the European Union countries over 40 kg, contact us in advance to request an estimate of shipping costs. E-Mail: store@zafferanodelre.it

For the following areas:

• Cyprus
• Corsica (France)
• British Isles, Scotland (Great Britain)
• Northern Ireland
• Greece Islands
• Balearic Islands (Spain)
• Canary Islands, Andorra, Ceuta, Melilla, Gibraltar (extra EU Spain)

Before ordering, contact us to request an estimate of shipping costs. E-Mail: store@zafferanodelre.it

SHIPPING TIME
The purchased goods will be handled and packed on the same day when the order comes in, and within 24 hours from the payment arrival will be handed over to the carrier.
Our carrier GLS guarantees delivery in Italy in 24/48 hours from the goods’ pickup, in Europa not more than (see the table above).
The carrier delivers between Mondays to Fridays 9:00 and 18:00 at street level and without notice. In case of absence of the addressee the carrier will leave a note with contact address and phone number of the local office to prove the attempted delivery. They will try to carry out the delivery on the next day. In case of another absence the package will remain in the deposit for seven days. If the package will not be collected during those seven days, i twill be sent back to us. The contract will be considered terminated. Therefore the amount net of shipment, deposit and return expenses will be sent back to the sender.
As soon as we receive the order we will send an email confirming the purchase. At the moment of delivery, please control the intact state of the packaging. If a damage is identified you can make a complaint on the carrier’s document of acceptance subject to named reasons (e.g. “broken packaging” or “crushed packaging”). Only by complying with these rules you can activate the refunding process.

ADDRESS FOR DELIVERY
The delivery address will be the one provided at the moment of the order confirmation. We therefore ask you to check its correctness in every part in order to avoid any misunderstanding at the moment of delivery. Please add a phone number which is important to contact you in case of delivery problems.

RIGHT OF WITHDRAWAL
In accordance with current legal provisions the customer has the right to withdraw from the purchse until 14 days from the arrival of the products, article art. 57 del D.lgs 206/2005 applied.
In case of multiple purchases ordered together but delivered separately, the deadline expires 30 days after the arrival of the last product. A client who wants to make use of his right to claim withdrawal can send an email, specifying the order number and client name to: store@zafferanodelre.it
The customer can also enforce the right of withdrawal by declaring explicitly the decision of withdrawal from the contract, or otherwise by conveying the withdrawal form, attachment I, part B, D.Lgs 21/2014 which is not obligatory.
The goods can be returned at any point of sale or pickup in Italy, exactly like published on the website at the moment of purchase. The goods have to be returned in intact state, in original package and complete in all parts with the tax documentation attached. If the procedure respects all the above mentioned items, the company will proceed to refund the amount for the products in withdrawal within 14 days, including the cost of delivery.
As in law art. 56 comma 3 of D.Lgs 206/2005, modyfied by D.lgs 21/2014, the website can suspend its refunding unless the goods have arrived or until the client can prove to have sent them.  
The right of withdrawal will not be exercised in case the services and products of the company AZIENDA AGRICOLA LINARDI di Maria Concetta Linardi are included in the categories of article 59 del D.Lgs 206/2005.
The company will send the refund with the same payment method as in stage of purchase. In case a purchase was paid via bank transfer and the client intends to make use of the right of withdrawal, it will therefore be necessary to submit bank account details: IBAN, SWIFT and BIC that are needed to transfer the refund.